Frequently asked questions

Everything You Need to Know Before You Arrive

What is our Cancellation Policy?

Our cancellation policy varies depending on the booking type. Generally, cancellations made 72 hours prior to check-in are eligible for a full refund. For specific details, please refer to your booking confirmation or contact our reservations team.

Where is The Loose Moose located?

The Loose Moose is located at 240 Hancock St, Grand Lake, CO 80447, US. We recommend using Google Maps or your GPS for the most accurate directions.

What’s the best way to get directions to the property?

Please use Google Maps or your preferred GPS device to locate the property once you arrive in Grand Lake.

Is there parking available on-site?

Yes! Guests can park directly in front of The Loose Moose. There is ample parking space for all of our guests.

Who do I contact if I have questions during my stay?

If you need assistance or have questions about the property, feel free to contact us:

📞 (970) 292-5500

📧 [email protected]

What time is check-in, and can I arrive early?

Check-in is anytime after 3:00 PM. If you’d like to check in early, please reach out ahead of time—we’ll do our best to accommodate your request based on availability.

What time is check-out?

Check-out is anytime before 11:00 AM.

What do I need to do before checking out?

Before you leave, please:

Leave used beds unmade
Put any last-minute dishes in the dishwasher
Turn off the stove and lights
Set the heat to 65°F
Return any rearranged furniture to its original spot
Leave bathroom and bedroom wall heaters ON
Take out the trash and leave used towels on the floor
Lock all doors

Is The Loose Moose pet-friendly?

Yes! We are a pet-friendly property. There is a $50 pet fee per stay. Please let us know in advance if you're bringing a furry friend.

How do I access my unit?

Each unit is equipped with a Yale Smart Lock.

Your unit number (Units 1–8) will be listed in your Reservation & Confirmation emails.
You’ll receive a 4-digit code prior to check-in. Enter this code, then press the Yale logo to lock or unlock the door.

Where can I find my unit number and door code?

Please refer to your Reservation & Confirmation emails. Your assigned unit number and 4-digit smart lock code will be included there.

Is WiFi available?

Yes, free WiFi is included in your stay.

Network: Loose Moose

Password: lakelife

What are the house rules?

To ensure a comfortable stay for everyone, please follow these rules:

🚫 No parties, events, or unregistered guests

🚭 No smoking inside the units — violation incurs a $250 cleaning fee

🐾 Pets are welcome with a $50/stay fee

👶 Suitable for toddlers and kids under 12

🍽️ No eating or drinking in the bedrooms

🔇 Observe quiet hours from 10 PM to 8 AM — violation incurs a $100 fee

🪑 Do not rearrange furniture

🧼 Please do your dishes and take out trash

🗑️ All trash must go inside the dumpster with the lid closed (no trash left outside)

🚫 No illegal substances on the premises

⏰ Respect check-in and check-out times

🧾 You are responsible for any damages beyond the security deposit

👥 Extra unregistered guests incur a $100/person fee

Are there TVs in the units? How do I use them?

Yes! Each unit has a Roku Smart TV.

Make sure the TV is on the correct input.
The volume remote is separate from the Roku remote.
No cable, but many streaming apps are available (some include live TV).

What is Good Neighbor Policy?

Please help us be respectful neighbors:

No loud music, stomping, or shouting Quiet hours are from 10:00 PM to 8:00 AM
No outdoor music during quiet hours
Thank you for helping maintain a peaceful space for both guests and locals.

Emergency Contacts

Life-threatening emergency: 📞 Call 911

Non-life-threatening emergency: 📞 (970) 292-5500

General questions: 📧 [email protected] or text us anytime

How do I use the sleeper couch?